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Customer Service: This NicheBooklet™ shows you how to: avoid saying the N-word and retain customers, deal with a complaining customer, create a client-friendly environment, be happy and increase your profits, entertain customers, and more...
Customer Service: This NicheBooklet™ shows you how to: avoid saying the N-word and retain customers, deal with a complaining customer, create a client-friendly environment, be happy and increase your profits, entertain customers, and more...
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This NicheBooklet™ shows you how to:
avoid saying the N-word and retain customers
deal with a complaining customer
create a client-friendly environment
be happy and increase your profits
entertain customers
deal with difficult customers
PLUS 21 high-powered tips for better customer service!
SNEAK PEAK:
NicheBooklets™: Customer Service by NicheContentKit.com
Don’t Say the N-word!
There’s one word that everyone hates to hear and that word is “No!” This is especially true in a business setting – when your client needs that product in his hands by tomorrow and you say “No”, prepare yourself for one unhappy customer.
The truth of the matter is that ‘no’ is a word that should rarely be heard in the successful business. The best businesspeople know how to work around that word so that even though the principle of ‘no’ may be present, the word itself is never spoken.
Unless it involves a matter of principle, saying no to a client is hardly ever a good idea. Your customers want you to be capable of meeting their every need, so when you tell them no it undermines the trust.
Rather than outright denying a client, seek to work around the issue and you will increase your chances of maintaining the relationship as well as keeping the trust.
When a client asks you to perform an impossible task or provide a product that cannot be obtained, your first instinct may very well be to say no. Don’t! Instead, tell the client what you will do – for instance, you may not be able to finish Mr. X’s monthly accounting before Wednesday but you should tell Mr. X that you will be working on it around the clock to bring it to completion.
Focus on the positive side of what can be done rather than what cannot. When a client comes in and wants to purchase twelve handmade photo frames but you have only ten in stock, make it clear that you will do everything in your power to get the other two frames to the client as soon as possible.
Avoid saying no and not only will you retain your customers but you will appear to be the hero thanks to all your extraordinary efforts on their behalf. That’s a win-win situation all the way around!
NicheBooklets™: Customer Service by NicheContentKit.com
Effective Customer Service: Dealing with a Complaining Customer
If you are involved in either the retail or service industries, you likely will be called upon or left to deal with customer complaints from time to time. Dealing with an angry, complaining customer can be a less than enjoyable and less than enviable task. However, if you are to succeed in the world in this day and age, you are going to need to develop those skills necessary to deal with a complaining customer.
When it comes to undertaking dealing with a complaining customer, there is a simple motto that you should always bear in mind: “Be fair but firm when dealing with a complaining customer.”
The first step in the process of being firm but fair with a complaining customer is to hear the customer out. Let the customer tell his or her story -- without interruption -- for a reasonable period of time. You do not want to let a customer get carried away in making a presentation of his or her complaints. However, if the angry, complaining customer at least feels that you are listening to what he or she has to say, you likely will have made a positive step towards calming the customer down. If you are able to diffuse the tension at least to some degree in this manner, you are on your way towards resolving the problem.
Once the customer has had the chance to spell out what he or she perceives the problem to be, take the time to politely and firmly explain what company policy is and what you can and cannot do to assist in resolving the situation. Additionally, if you need to get approval or assistance from a superior in order to assist the customer in resolving the problem, be very clear about that necessity up front. Do not leave the consumer with false hopes or with promises that you cannot keep.
Finally, if the problem is not one that can be resolved immediately, lay out a specific plan and schedule with the customer as to how you will go about dealing with the complaint. Set a specific time at which you will get back in touch with the customer in regard to the situation. Make certain that you do follow up in the manner agreed upon with the customer.
NicheBooklets™: Customer Service by NicheContentKit.com
The Client-Friendly Environment
Image is everything, so one popular modern ad says.
TO BE CONTINUED... DOWNLOAD NOW AND ENJOY THE CONTENTS IN FULL!
avoid saying the N-word and retain customers
deal with a complaining customer
create a client-friendly environment
be happy and increase your profits
entertain customers
deal with difficult customers
PLUS 21 high-powered tips for better customer service!
SNEAK PEAK:
NicheBooklets™: Customer Service by NicheContentKit.com
Don’t Say the N-word!
There’s one word that everyone hates to hear and that word is “No!” This is especially true in a business setting – when your client needs that product in his hands by tomorrow and you say “No”, prepare yourself for one unhappy customer.
The truth of the matter is that ‘no’ is a word that should rarely be heard in the successful business. The best businesspeople know how to work around that word so that even though the principle of ‘no’ may be present, the word itself is never spoken.
Unless it involves a matter of principle, saying no to a client is hardly ever a good idea. Your customers want you to be capable of meeting their every need, so when you tell them no it undermines the trust.
Rather than outright denying a client, seek to work around the issue and you will increase your chances of maintaining the relationship as well as keeping the trust.
When a client asks you to perform an impossible task or provide a product that cannot be obtained, your first instinct may very well be to say no. Don’t! Instead, tell the client what you will do – for instance, you may not be able to finish Mr. X’s monthly accounting before Wednesday but you should tell Mr. X that you will be working on it around the clock to bring it to completion.
Focus on the positive side of what can be done rather than what cannot. When a client comes in and wants to purchase twelve handmade photo frames but you have only ten in stock, make it clear that you will do everything in your power to get the other two frames to the client as soon as possible.
Avoid saying no and not only will you retain your customers but you will appear to be the hero thanks to all your extraordinary efforts on their behalf. That’s a win-win situation all the way around!
NicheBooklets™: Customer Service by NicheContentKit.com
Effective Customer Service: Dealing with a Complaining Customer
If you are involved in either the retail or service industries, you likely will be called upon or left to deal with customer complaints from time to time. Dealing with an angry, complaining customer can be a less than enjoyable and less than enviable task. However, if you are to succeed in the world in this day and age, you are going to need to develop those skills necessary to deal with a complaining customer.
When it comes to undertaking dealing with a complaining customer, there is a simple motto that you should always bear in mind: “Be fair but firm when dealing with a complaining customer.”
The first step in the process of being firm but fair with a complaining customer is to hear the customer out. Let the customer tell his or her story -- without interruption -- for a reasonable period of time. You do not want to let a customer get carried away in making a presentation of his or her complaints. However, if the angry, complaining customer at least feels that you are listening to what he or she has to say, you likely will have made a positive step towards calming the customer down. If you are able to diffuse the tension at least to some degree in this manner, you are on your way towards resolving the problem.
Once the customer has had the chance to spell out what he or she perceives the problem to be, take the time to politely and firmly explain what company policy is and what you can and cannot do to assist in resolving the situation. Additionally, if you need to get approval or assistance from a superior in order to assist the customer in resolving the problem, be very clear about that necessity up front. Do not leave the consumer with false hopes or with promises that you cannot keep.
Finally, if the problem is not one that can be resolved immediately, lay out a specific plan and schedule with the customer as to how you will go about dealing with the complaint. Set a specific time at which you will get back in touch with the customer in regard to the situation. Make certain that you do follow up in the manner agreed upon with the customer.
NicheBooklets™: Customer Service by NicheContentKit.com
The Client-Friendly Environment
Image is everything, so one popular modern ad says.
TO BE CONTINUED... DOWNLOAD NOW AND ENJOY THE CONTENTS IN FULL!
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