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Working together often has the very rudimentary problems that can eventually be worked out fairly quickly and comfortably. However there are also times when the team leader has to make decisions that are not going to be very popular which may cause negative repercussions among the other members of the team.
One method popularly advised to be used when this occurs is empathetic listening. Studies have shown that this method has proven it worth many a time for its effectiveness and swiftness.
- 15 -
Really Hear
Empathetic listening is basically a techniques adopted to help an individual manage and avoid disruptive and negative behavioral patterns from becoming a problem within the team that working towards the successful completion of a project.
This technique can also be used in other circumstances where there is a need to hear and understand all views and thoughts on any particular situation or circumstance.
The exercise of empathetic listening involves the ability to provide the platform for the speaker to enjoy undivided attention, as any distractions can be deemed disrespectful to the speaker.
It also encourages both parties to be completely committed to solving the perceived problem at the time. Being non judgmental is also another very important criteria.
Embarking on the exercise with preconceived notions can only distort any effort to solve the problem. Making a conscious effort not to minimize or trivialize the speakers concerns is also equally important.
Making observations from the visual impacts showed when the speaker is expressing himself or herself is also another form of gaining insight into just how the speaker is effected by the perceived problem. The emotions expressed through the course of the exercise
- 16 -
can help define the method eventually chosen to defuse or address the problem.
Offering verbal solutions before the speaker completes explaining his or her perspective is also not encouraged, however asking clarifying questions may be welcomed.
- 17 -
Chapter 5:
Spoken Communication Training
Synopsis
A lot of times simple communication is misinterpreted and ends up creating situations that are damaging and out of control. Therefore spoken communication training should not be taken lightly or dismissed as unimportant.
- 18 -
Speaking
There are several reasons why there is a need to explore and even implement periodic exercises within a team for spoken communication training. Some of the elements that should be addressed within the spoken communication training are as listed below:
• Ensuring that all involved learn to speak clearly and audibly is the first step to effective communication. Taking the time and effort to stop where the impact is needed for all listening to understand the importance of a particular point being made help to emphasize the point.
• Using “clever” or bombastic language is often more confusing than enlightening. By the constant use of such language the listeners would either lose interest in what is being said or worst still go about doing things in a way that quite contrary to the purpose at hand, thus causing even further complications. The idea of effective communication is not to impress but to ensure the contents of what is being said is completely understood by all.
• When delivering important instructions, adopting a method where the listeners are asked to repeat the said instructions, ensures complete understanding of what is required by both
- 19 -
parties. Also giving the instruction in an orderly format helps to keeps confusion levels minimal.
• If the intention is to keep everyone relaxed, simple and easy to understand language should be used. Avoid making too many jokes especially if the connotations are ambiguous, as it can not only cause confusion but also cause misinterpretation and the feeling of being slighted.
• Using active rather than passive language patterns is also encouraged. There is more emphasis on the importance of the action requirement through active language patterns.
- 20 -
Chapter 6:
Written Communication Training
Synopsis
To ensure the success of any team training exercise, some form of easy to follow written communication style should be followed. In doing so there are several different aspects that should be addressed to ensure all parties privy to the written communication can easily understand both its contents and the eventual goal intended.
- 21 -
Writing
The following are some of the issues that should be considered when designing the written communication material for training:
• Avoid the urge to design impressive sentences as this does not serve the purpose of getting the message or idea across clearly and effectively. Keeping the sentences short and to the point also help to keep the attention of the intended parties.
One method popularly advised to be used when this occurs is empathetic listening. Studies have shown that this method has proven it worth many a time for its effectiveness and swiftness.
- 15 -
Really Hear
Empathetic listening is basically a techniques adopted to help an individual manage and avoid disruptive and negative behavioral patterns from becoming a problem within the team that working towards the successful completion of a project.
This technique can also be used in other circumstances where there is a need to hear and understand all views and thoughts on any particular situation or circumstance.
The exercise of empathetic listening involves the ability to provide the platform for the speaker to enjoy undivided attention, as any distractions can be deemed disrespectful to the speaker.
It also encourages both parties to be completely committed to solving the perceived problem at the time. Being non judgmental is also another very important criteria.
Embarking on the exercise with preconceived notions can only distort any effort to solve the problem. Making a conscious effort not to minimize or trivialize the speakers concerns is also equally important.
Making observations from the visual impacts showed when the speaker is expressing himself or herself is also another form of gaining insight into just how the speaker is effected by the perceived problem. The emotions expressed through the course of the exercise
- 16 -
can help define the method eventually chosen to defuse or address the problem.
Offering verbal solutions before the speaker completes explaining his or her perspective is also not encouraged, however asking clarifying questions may be welcomed.
- 17 -
Chapter 5:
Spoken Communication Training
Synopsis
A lot of times simple communication is misinterpreted and ends up creating situations that are damaging and out of control. Therefore spoken communication training should not be taken lightly or dismissed as unimportant.
- 18 -
Speaking
There are several reasons why there is a need to explore and even implement periodic exercises within a team for spoken communication training. Some of the elements that should be addressed within the spoken communication training are as listed below:
• Ensuring that all involved learn to speak clearly and audibly is the first step to effective communication. Taking the time and effort to stop where the impact is needed for all listening to understand the importance of a particular point being made help to emphasize the point.
• Using “clever” or bombastic language is often more confusing than enlightening. By the constant use of such language the listeners would either lose interest in what is being said or worst still go about doing things in a way that quite contrary to the purpose at hand, thus causing even further complications. The idea of effective communication is not to impress but to ensure the contents of what is being said is completely understood by all.
• When delivering important instructions, adopting a method where the listeners are asked to repeat the said instructions, ensures complete understanding of what is required by both
- 19 -
parties. Also giving the instruction in an orderly format helps to keeps confusion levels minimal.
• If the intention is to keep everyone relaxed, simple and easy to understand language should be used. Avoid making too many jokes especially if the connotations are ambiguous, as it can not only cause confusion but also cause misinterpretation and the feeling of being slighted.
• Using active rather than passive language patterns is also encouraged. There is more emphasis on the importance of the action requirement through active language patterns.
- 20 -
Chapter 6:
Written Communication Training
Synopsis
To ensure the success of any team training exercise, some form of easy to follow written communication style should be followed. In doing so there are several different aspects that should be addressed to ensure all parties privy to the written communication can easily understand both its contents and the eventual goal intended.
- 21 -
Writing
The following are some of the issues that should be considered when designing the written communication material for training:
• Avoid the urge to design impressive sentences as this does not serve the purpose of getting the message or idea across clearly and effectively. Keeping the sentences short and to the point also help to keep the attention of the intended parties.
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