Management

Although we tend to think of management in terms of the organization of a
company, and some may regard management as equivalent to business
administration and therefore exclude management in places outside the
commercial sector, in reality management structures are evident throughout
society, from government bodies through military forces, right down to
personal home environments.
This is because management may be defined as all the activities carried out
by one or more people with the aim of planning and controlling the
activities of other people so that an objective can be achieved that would
not have been possible through individuals acting independently.
Most accepted authorities on management believe that there are several
parts to the concept of management:
 Planning
 Organizing
 Staffing
 Leading
 Controlling
This means that anyone in a managerial role will carry out the above
functions of planning, organizing, staffing, leading, and controlling to
varying degrees, depending on the specific needs, practices and methods of
the organization, and according to the level at which the managing is
taking place. For example, lower level managers may not have too much
input on staffing, as this might be handled by an authority above them.
However, a seam that does run through all levels of management is that
managers are engaged in getting things done through other people.



Contents 3
Introduction to Management 4
How to Build Trust and Confidence 8
A Manager's Pitfalls 13
How to Build Team Spirit 17
Dealing with Problem Employees 20
Using Your Emotional Intelligence 23
Conclusion 25


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