Customers are King

"Maintaining Customer Relations and Why It is Important!"

A book like this had just been waiting to be written. Here's something almost none of the Internet Marketing courses you will ever find would talk about at all - yet it's something majority of us would only discover after going into business for ourselves.

Customers are King tackles some of the most common issues in doing business - online or offline - and provides a practical guide to handling customer dissatisfaction‚ refunds‚ improve your paid subscriptions retention rate‚ and more. Inspired by real life experience‚ this life manual to handling your customers is now yours for the taking.

Pages: 36

Table Of Contents

Good Customer Relationship - Why is it Important?
Understanding Your Customers
How to Calculate Customer Lifetime Value
How to Keep Your Customers Happy?
How to Get Your Customers to Say 'Wow!'
Proven Methods of Customer Retention
The Art of Customer Follow-up
Loyalty Marketing Program
Promotional Items to Enhance Customer Relations
Handling Customer Complaints
How to Deal with Difficult Customers

Introducing the Seven Deadly Sins of Customer Service
Detachment
Inhospitality
Rudeness
Attitude
Ignorance
Inaccessibility
Invalidation

Customer Relationship Management Software -The Benefits
Choosing a CRM Program
Customer Service over the Phone