Oh No You Didn't Treat Me That Way! My Fight for Customer Service Excellence

Customer service expert Angela Rae has put her signature irreverent wit to good use as she tackles the issue of bad customer service. Companies, if you're interested in improving your bottom line, retaining and growing your client base, this is the book to show you how. Customers, if you want an improved customer service experience, this book will show you how easy it is to turn a negative into a positive. Angela Rae has served clients on many levels, as a businesswoman and television news journalist. She knows what it takes to deliver results--customer service results. Oh No You Didn't Treat Me That Way! My Fight for Customer Service Excellence will put a smile on your face as Angela unveils her secrets for more money, more customers and more devoted employees.