Servant Leadership Characteristics in Organizational Life

This essay expands on our understanding of the ten characteristics of servant leadership: listening, empathy, healing, awareness, persuasion, conceptualization, foresight, stewardship, commitment to the growth of people, and building community.
Authors Don DeGraaf, Colin Tilley, and Larry Neal examine each of these characteristics in the context of organizational life, and demonstrate how each characteristic can be applied to management and service delivery.

The essay is full of examples, suggestions for workplace servant leadership practices, reflections, questions, and encouragement. A great aid in making the leap from personal servant leadership to organizational servant leadership.