WOW Moments! Turning Everyday Experiences Into Extraordinary Events

Why have we come to expect a poor experience when it comes to customer service?
Why do we simply accept waiting hours in a lobby when we made an appointment for a specific time?
Why do we “understand and accept” that we may not board a flight even after having paid for it, gone through airport security, and waited at the gate – only to find out it is oversold?
Why are there entire industries known for poor service?
Has the idea of customer service died?
When people use a service, they subconsciously go in with certain expectations, and these expectations vary from day to day, place to place, and industry to industry. This book will help everyone to create “WOW MOMENTS!” which go beyond providing basic customer service and into creating extraordinary experiences. Whether this is for your business or personal life, the journey begins by saying, “you’re important to me.”