The "How To" of Customer Service

This book covers the essentials of customer service

Chapter one: The importance of customers
Chapter two: The effect of good and bad customer service
Chapter three - Customer satisfaction and loyalty
Chapter four - Attitudes and skills for good customer service
Chapter five - Add on selling (up-selling) can be good customer service
Chapter six - Engaging with customers
Chapter seven - Dealing with complaints and difficult people
Chapter eight - Testing your customer service