Quality Management

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WAGmob brings you, Simple 'n Easy, on-the-go learning ebook for "Quality Management". The bite sized ebook helps you to understand the basics of "Quality Management".

Only 101 introduction to "Quality Management" is provided via this ebook. The ebook provides snack sized, bite sized learning.

"Quality Management" includes tutorials on:


Introduction:

• Introduction: Quality
• Definition
• Approaches to Define Quality
• Conclusion


Production, Operation and Customer Satisfaction:

• Introduction to Production, Operation and Customer Satisfaction
• Operation Management
• Concept of Customer Satisfaction


Principles and Concepts of TQM:

• Total Quality Management (TQM)
• Improving the Quality of an Organization
• Principles and Concepts of TQM
• TQM Pyramid
• Leadership - Management’s Commitment
• Continuous Improvements
• Everybody’s Participation


Quality Management Systems:

• Quality Management Systems
• Quality Manual


Tools for Quality Journey:

• Tools for Quality Journey
• Quality Story
• Seven Tools for Quality Control


Check Sheet and Control Charts:

• Check Sheet
• Application
• Advantages
• Control Charts
• Why use Control Charts?


Histogram, Pareto chart and Scatter Diagram:

• Histogram
• Pareto Chart
• Scatter Diagram


Quality Costs:

• Cost of Quality
• Total Quality Costs
• Importance
• Elements of Quality Costs
• How to Gather Quality Costs


Quality Improvement Strategies:

• Quality Improvement Strategies
• Features
• Deming Wheel
• Zero Defects Concept
• Benchmarking


Six Sigma:

• Six Sigma
• Essentials of Six Sigma
• Champions and Black Belts


Linking Quality Management and Risk Management:

• Quality Management
• Quality Management and Risk Management
• Methodology of Integrating Risk Management in Quality Management
• Three main Types of Operational Risks
• Critical Elements of Risk Management
• Risk Assessment
• Summary

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