Problem Solving Process Model

The costs associated with not having a systematic problem solving model are phenomenal.

Usually these costs get blamed on "bad" judgment or poor decision-making ability. Unfortunately its usually not bad judgment or poor decision making that's creating the errors.

Rather, it is simply a lack of knowing how to use a clearly defined systematic problem solving process. Problems are challenges that provide opportunities for us to help ourselves and others meet needs.

Self-esteem is directly related to our belief and confidence in our own problem solving abilities. Having a clearly defined problem solving process will help you successfully and consistently meet the challenges you and your customers face while at the same time, avoid the hazards sure to come without such a process.

Learning Objectives:

• Recognize and avoid the hazards associated with not using a systematic problem solving process
• Define and use the seven steps of problem solving process
• Describe how the customer and your business benefit when you use a systematic problem solving process
• Differentiate between the best solution and the solution objective
• Work through a problem using this Problem Solving Process format to prove to yourself how well it works