Email Etiquette for Business

Today email is a routine part of how we communicate and document much of what we do at work. It is not uncommon for people who "text" a lot for personal use to mix up what is appropriate for work versus what's appropriate for personal use.

With so many people using email for business purposes, some guidelines have been established to prevent poor manners, or misuse, from tarnishing business relationships.

After completing this ebook you will have the knowledge to:

• Define the purpose for business email "etiquette"
• Know if email is the correct communication vehicle
• Understand limits to confidentiality
• Understand the use of disclaimers
• Understand the permanency of email
• Know how to structure the message for business purposes
• Know how to use information such as addresses, cc's, subjects and signature lines
• Use "plain text" or "HTML" format as appropriate
• Know when and when not to use "Emoticons" and abbreviations
• Develop an Email thread and know when to start a new one
• Know what to forward and what not to forward