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Robert DeGroot
Trust and Rapport Building Quick and Easy
Trust and Rapport Building Quick and Easy
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$2.99 USD
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$2.99 USD
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The purpose of this ebook is to present 5 clear rapid means of establishing trust and rapport with customers. The content is directed to sales personnel, customer service personnel, and people in customer service roles who are also responsible for sales.
Learning Objectives:
• Define trust as it relates to customers.
• Define rapport and how it impacts customer attitudes and behaviors.
• Differentiate between motive and technique.
• Recognize methods that rapidly create and strengthen trust and rapport
? Common Ground
? Pacing and Leading
? Credentials
? Brochures
? Psychological Truth
Learning Objectives:
• Define trust as it relates to customers.
• Define rapport and how it impacts customer attitudes and behaviors.
• Differentiate between motive and technique.
• Recognize methods that rapidly create and strengthen trust and rapport
? Common Ground
? Pacing and Leading
? Credentials
? Brochures
? Psychological Truth
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