Change & Release - Failed Opportunities

The processes presented in this book and their activities are far from being novelties for IT organizations. All of them have implemented them in a more or less organized way. Therefore, companies' results are very diverse. This brings about questions, doubts and calls for analysis.

This book aims to present the discrepancies between theory and reality. It is based on findings gathered by observing companies and shared information from a number of ITSM professionals.Through the topics it raises, this book strives to bring substantive answers to concrete issues.