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American Dental Association
The ADA Practical Guide to Leading and Managing the Dental Team
The ADA Practical Guide to Leading and Managing the Dental Team
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Dental team leadership and management are acquired skills, and they definitely don't teach them in dental school. From implementing a more productive morning meeting to developing a successful incentive program to dealing with team conflicts, this guide shows you a variety of leadership tactics to develop a dynamic dental team.
Topics include:
• Identifying the underlying signs of conflict and resolving it
• Making the morning meeting the foundation of a productive day
• Leading by example and witnessing the positive effects
• Creating a more peaceful practice through better team communication
• Using practice metrics and statistics to make every team member feel invested
• Learning the logistics, rewards, and pitfalls of team incentive programs
• Defining performance standards to increase team accountability
Whether you're a team of 15 or 115, Leading and Managing the Dental Team covers universal issues that affect every practice. Both dentists and staff will find ideas to lead, motivate and engage.
Table of Contents
Chapter 1: Using Leadership Avoid Drama in the Dental Office
Naomi Cooper
Chapter 2: Conflict Resolution
Lisa Knowles, DDS
Chapter 3: Total Team Engagement with Numbers and Statistics
Debbie Castagna
Chapter 4: Developing an Incentive Plan and Creating Team Rewards
Denise Ciardello
Chapter 5: How to Have a Great Morning Meeting
Amy Kirsch
Chapter 6: How to Show Appreciation to Your Team
Deanna L. Robinson
Chapter 7: Coaching and Mentoring in Office Team Culture: Utilizing the Power of Example
Steven J. Anderson
Chapter 8: Five Performance and Accountability Standards to Help Your Team Soar
Judy Kay Mauslof
Chapter 9: Some Legal Issues to Keep in Mind
The ADA Division of Legal Affairs
Topics include:
• Identifying the underlying signs of conflict and resolving it
• Making the morning meeting the foundation of a productive day
• Leading by example and witnessing the positive effects
• Creating a more peaceful practice through better team communication
• Using practice metrics and statistics to make every team member feel invested
• Learning the logistics, rewards, and pitfalls of team incentive programs
• Defining performance standards to increase team accountability
Whether you're a team of 15 or 115, Leading and Managing the Dental Team covers universal issues that affect every practice. Both dentists and staff will find ideas to lead, motivate and engage.
Table of Contents
Chapter 1: Using Leadership Avoid Drama in the Dental Office
Naomi Cooper
Chapter 2: Conflict Resolution
Lisa Knowles, DDS
Chapter 3: Total Team Engagement with Numbers and Statistics
Debbie Castagna
Chapter 4: Developing an Incentive Plan and Creating Team Rewards
Denise Ciardello
Chapter 5: How to Have a Great Morning Meeting
Amy Kirsch
Chapter 6: How to Show Appreciation to Your Team
Deanna L. Robinson
Chapter 7: Coaching and Mentoring in Office Team Culture: Utilizing the Power of Example
Steven J. Anderson
Chapter 8: Five Performance and Accountability Standards to Help Your Team Soar
Judy Kay Mauslof
Chapter 9: Some Legal Issues to Keep in Mind
The ADA Division of Legal Affairs
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