Ace of Clubs [Original London Cast]

Purchase includes free access to book updates online and a free trial membership in the publisher's book club where you can select from more than a million books without charge. Chapters: W. Edwards Deming, Dorian Shainin, Joseph M. Juran, Walter A. Shewhart, Kenneth Hopper, Genichi Taguchi, Philip B. Crosby, Kaoru Ishikawa, John Seddon, C. Jackson Grayson, Shigeo Shingo, Noriaki Kano, Armand V. Feigenbaum, Watts Humphrey, Industrial Change in Occupied Japan, Juran Institute, Taiichi Ohno, Bill Smith, Harold F. Dodge, Yoji Akao, Donald J. Wheeler. Excerpt: Armand V. Feigenbaum Armand Vallin Feigenbaum (born 1922) is an American quality control expert and businessman. He devised the concept of Total Quality Control , later known as Total Quality Management (TQM). Feigenbaum received a bachelor's degree from Union College , and his master's degree and Ph.D. from MIT . He was Director of Manufacturing Operations at General Electric (1958-1968), and is now President and CEO of General Systems Company of Pittsfield, Massachusetts , an engineering firm that designs and installs operational systems. Feigenbaum wrote several books and served as President of the American Society for Quality (1961-1963). His contributions to the quality body of knowledge include: Awards and honors Bibliography Websites (URLs online) A hyperlinked version of this chapter is at Bill Smith (1929 1993) is the " Father of Six Sigma ". Born in Brooklyn , New York , Smith graduated from the U.S. Naval Academy in 1952 and studied at the University of Minnesota School of Management (now known as the Carlson School of Management ). In...