Communicating in Business and Professional Settings

Designed for the business communication course, this lively text offers a blend of current theory and research within the context of actual organizations. The text focuses on communication in differing contexts, teaching students how to communicate in a variety of situations. Real life examples from a broad range of business and professional settings abound, reflecting the authors belief that theory and practice go hand in hand. The fourth edition includes new chapters on diversity, technology in the workplace, and conflict management, plus several new pedagogical features.

Michael S. Hanna is Professor of Communication at the University of South Alabama. He has co-authored six books and has been a frequent consultant to business and industry, having worked most recently with corporations as Courtaulds Fibers, DuPont, Degussa, Olin Corporation and Ciba-Geigy.