Total Quality in Construction Projects: Achieving Profitability with Customer Satisfaction

Total quality management is vital to long-term business success. it is much more applicable to construction than are the procedures which have been developed for and used with great success in manufacturing industry. BS 5750 (Quality Systems) part 1-3 and even part 8 are more relevant to repetitive processes than to one-off projects.

This book shows that the philosophy and principles of quality management apply just as much to the construction industry as adapted to take account of the very different procedures involved.