How To Say It for First-Time Managers: Winning Words and Strategies for Earning Your Team's Confidence

An all-new guide to help first-time managers and supervisors develop effective communication skills for leading and inspiring their staff.

From the author of How to Say It(r) at Work, a one-stop communication primer for anyone in a management position for the first time. Covering everything from delegating, planning and running meetings, and mentoring, to building a team and motivating subordinates, this is the perfect reference for anyone who wants to put their best foot forward as they climb the ranks. Topics include:

• Building leadership vocabulary

• Establishing ground rules

• Projecting credibility

• Avoiding day-one mistakes

• Handling crises and criticism

• Motivating and inspiring

• Making meetings work