Organizational Citizenship Behavior: Its Nature, Antecedents, and Consequences

Indiana University scholars Organ (management), Philip M. Podsakoff (organizational behavior and human resources management), and Scott B. MacKenzie (marketing) analyze individual behavior that is discretionary, not directly or explicitly recognized by the formal reward system, and in the aggregate promotes the efficient and effective functioning of the organization. They consider its roots, structure and frameworks; the organizational theory context; its attitudinal and dispositional antecedents; the impact on leadership and work environments; and its effects on performance evaluations and judgments and organizational performance and success. Annotation ©2005 Book News, Inc., Portland, OR