Managing Quality: Managerial and Critical Perspectives

Drawing on both managerial and critical perspectives, this book introduces key concepts, presents the wisdom of quality management gurus, compares hard and soft technologies of quality management, and documents the pursuit of quality in the manufacturing, service, and public sectors. Case studies are presented, and the rhetoric and practice of TQM and BPR are examined. Readership includes graduate and undergraduate students in quality and operations management. Annotation ©2003 Book News, Inc., Portland, OR