Why TQM Fails and What to Do about It

Total Quality Management (TQM) was once touted as the management approach that would revitalize American business. Now: faced with meager improvements and deleted budgets,managers are wondering,what happened?" Why TQM Fails and What to Do About It? is a trouble-shooting guide for all areas of quality management. You'll understand the most common mistakes organizations make during start-up alignment,and integration,and learn the actions your organization can take immediately to avoid these failures—and reap the intended rewards of quality improvement. Whether your organization is in the midst of a TQM crisis or just wants to avoid disappointing results,this pioneering reference reveals how to increase the probability of success and gain genuine,enduring support from executives,managers,and workers.