Citizen Participation in Library Decision-Making: The Toronto Experience

The unique experience of the Toronto Public Library, 1974-1981, when reform politics at the municipal level initiated major changes in the library system. Newly appointed Board members enlisted the aid of citizens in identifying unmet needs and exposing basic iniquities in the provision of library service. Participation grew dramatically as citizens became involved at area and neighborhood levels. The result: a major turn-around in the library's priorities. This book analyzes the experience from the points of view of 15 participants and close observers of the process —academics, politicians, library workers, and citizens of diverse backgrounds, approaches, and concerns.