International Network of Public Libraries: Organizational Change in a Public Library - Strategic Management for Better Customer Service in Public Libraries

"The Bertelsmann Foundation sponsored the International Network of Public Libraries to provide a forum to share information and expertise in order to increase the effectiveness and efficiency of public libraries. The Network consists of 16 experts from ten countries working together to look for solutions to management and service development problems. Their approach is highly practice-oriented and these six volumes encapsulate their thinking in six key areas...contributions provide a very accessible summary of current thinking and good practice...One of the key needs today is a reliable medium for the communication of innovation and good practice in public library services." -Richard Proctor, Library Management