Listening to Conflict: Finding Constructive Solutions to Workplace Disputes

A fresh new approach to resolving conflicts—your own and others'. Arguing, persuading, cajoling, sulking, bullying, stamping feet—in the midst of conflict, these tactics fall on deaf ears. Literally. There's just nobody listening. And yet listening—on the part of both parties involved in the conflict—is the key to finding constructive resolutions. This unique book helps managers, team leaders, human resources professionals, and others successfully resolve conflicts by practicing and perfecting the art of listening. Filled with original models and tools, it explains how to:
• Develop self-awareness, or "listening to ourselves," to set the stage for better relationships
• Change the action/reaction cycle that leads to an impasse during a dispute
• Use empathetic listening techniques to convey understanding and encourage open communication
• Understand how listening fits into the collaborative resolution process
• Create a culture of constructive conflict, and more.