The AMA Handbook of Project Management, Chapter 11A: Studies in Project Quality Management, Achieving Business Excellence Using Baldrige, Business Process Management, Process Improvement and Project Management

In-depth discussion of how project management can be used to implement common quality improvement methodologies. Description of the Malcolm Baldrige Quality Award criteria and categories. Four-step system for maturing processes. Overview of Business Process Management (BPM) with description of four implementation steps. Overview of continuous process improvement principles.