The AMA Handbook of Project Management, Chapter 36: Why IT Matters, Project Management for Information Technology

The visibility of project failures in IT: increasing impact of business and daily life. Formal IT PM described: roles and responsibilities, methodologies and life cycles. Best practices: establishing a formal project life cycle model (sample provided), leveraging project sponsors and the business side; using internal contracts, establishing an IT PMO, leveraging Web-based collaborative tools. Challenges for the IT project manager.