1 1

AMACOM

The ROI of Human Capital: Measuring the Economic Value of Employee Performance

The ROI of Human Capital: Measuring the Economic Value of Employee Performance

$19.95 USD
$19.95 USD
Sale Sold out
Shipping calculated at checkout.
Everyone in business agrees: People are a company's greatest asset. Yet with today's employee costs typically exceeding 40 percent of corporate expenses, senior executives, line managers, and HR professionals alike long to move beyond feel-good platitudes and quantify human value.

Jac Fitz-enz, founder of the prestigious Saratoga Institute and often called the father of human performance benchmarking, has perfected a method for assessing, in hard numbers, the financial worth of an organization's people. In his breakthrough new book, Roi of Human Capital: Measuring the Economic Value of Employee Performance, Fitz-enz gives everyone who manages others the precision tools and insights to calculate the payoff of any investment in their workforce.

"People are the only element with the inherent power to generate value," Fitz-enz points out. "All other variables-cash and its cousin credit, materials, plant and equipment, energy-offer nothing but inert potentials. They cannot add anything until some human being leverages that potential by putting it into play."

Applying a unique combination of management expertise and quantitative metrics, Roi of Human Capital reveals how to gauge every person1s bottom-line contribution to a company—and to multiply value-added on three essential levels:

  • Enterprise - analyzing five fundamental indicators tied to the goals of every organization: cost, time, volume, errors, and human reactions.
  • Process - enhancing work functions in terms of service, quality, and productivity.
  • People - optimizing the five crucial components of managing human capital: planning, acquiring,maintaining, developing, and retaining people.

    With formulas and scorecards for measuring and monitoring at every step, Fitz-enz shows how to integrate these levels into a single, end-to-end system of human capital valuation reporting. Along the way, he presents dozens of vivid, real workplace examples, reflecting timely issues-including the dilemma of America's current and continuing labor shortage and the implications of technology, outsourcing, using contingent workers, and merging with or acquiring another company.

    Underlying the guidelines and techniques of Roi of Human Capital is the fundamental question: How can a company maximize its human capital to gain a competitive edge and increase profitability? Backed by more than two decades of international research, Fitz-enz offers a clear answer: productivity soars when people are fulfilled in their work. The author pinpoints two key drivers of fulfillment for workers at every level: knowledge and recognition. Ever practical, he emphasizes that investment in people is critical, but it must be monitored. "Faith in people is a wonderful thing." he writes, 'but you have to manage."

    Wise, witty, and humane, THE ROI OF HUMAN CAPITAL is a unique and vital resource for all who manage people with a stake in their company's success.

    • View full details