Emotional Intelligence for Project Managers: The People Skills You Need to Achieve Outstanding Results

Technical knowledge alone just isn't enough to bring the toughest projects in successfully. You need good people skills. Emotional Intelligence for Project Managers introduces you to the basic concepts of emotional intelligence and shows how you can apply them to your project goals. You'll learn to use interpersonal skills to get more out of your people and achieve greater results with less effort.

Even if you already recognize the role and value of emotions in the workplace—the way relationships influence the way decisions are made and work gets done— Emotional Intelligence for Project Managers gives you the tools and guidance you need to take your E.I. to a higher level, bringing projects in on time and under budget by changing the way you interact with your people. Packed with checklists and self-assessments, this book shows you how to:

Set the tone and direction for the project • Communicate more effectively • Improve your listening skills • Motivate, coach, and mentor your team members • Create a positive work environment • Establish the kind of high team morale that will help you attract and retain high performing project team members • Productively handle stress, criticism, and blame • Cast a vision for project objectives that will energize, inspire, and motivate your people • Leverage emotional information to make better decisions

The more complex the project, the more significant your interpersonal skills become to achieving a successful outcome. Rich with real-world examples, guidance, and step-by-step techniques, Emotional Intelligence for Project Managers will help you make the leap from being a good project manager to being a great one.

Anthony Mersino, PMP, has more than 20 years of project management experience. He has worked at IBM, Ameritech, and Unisys, and consults for such clients as Abbott Laboratories and NORC at the University of Chicago. He teaches courses for ESI International and Northwestern University and is a member of the National Speakers Association, the Project Management Institute, and the American Society for the Advancement of Project Management.