Evaluating Reference Services: A Practical Guide

Emanating from an ALA conference on gaps in reference research, this guide assists librarians in conducting assessment studies, and justifying funding, for library service improvement. Chapters span planning the evaluation; selecting appropriate methods; collecting, analyzing, and communicating study data and results; and an annotated bibliography with examples of model studies. Whitlatch is a reference librarian at San Jose State U. Library. Includes contributions by 16 other librarians. Annotation c. Book News, Inc., Portland, OR