Library's Continuous Improvement Fieldbook: 29 Ready-to-Use Tools

Innovations with continuous quality improvement are moving off the manufacturing line, out of the corporation, and into the library. For the first time, this guide applies quality management concepts to make library processes more effective with 29 practical and easy-to-use templates. Field-tested and refined over three years in 17 libraries throughout Indiana, the tools are structured with consistent guidelines. Examples of library situations, step-by-step instructions, and a section of hints, cautions, and tricks round out each checklist. Directors and library leaders at public and academic institutions will be able to open this guide and immediately reap benefits. Using these "continuous improvement" tools, mapped to thespecific outcomes needed, your library team will consistently add value to its community, make a difference to customers and improve services.