Library's Crisis Communications Planner

Thenell (communications, Marylhurst U., Portland, Oregon) was director of public relations for the Multnomah County Library in Portland for 14 years. She offers a structured guide for libraries of all sizes, to help them prepare for the range of emergencies, such as difficult patrons, censorship, budget issues, natural disasters, and disgruntled staff, which they regularly encounter. Coverage includes developing a crisis communication plan and team, gathering and maintaining crisis- ready information, identifying key library stakeholders and tools for effective two-way communication with them, and communications during and after a crisis. Annotation ©2004 Book News, Inc., Portland, OR