Tourism Information Technology

This book examines the impact of information technology on tourism. It analyzes the interplay between these rapidly changing fields and describes in detail the applications of computers and telecommunications to transportation, travel intermediaries, hotels, and entertainment. It examines the broad ways in which new technologies affect the entire industry, the structure of tourism, and the tourists themselves. Many chapters conclude with case studies illustrating the benefits and challenges of this new synergy. Designed for readers with a basic background in tourism and information technology, this volume is ideal for undergraduate courses in tourism and for business courses on service management; it will also be a valuable resource for travel industry managers and software developers.