Class Acts: How Good Manners Create Good Relationships and Good Relationships Create Good Business

Good manners is good business! So says Mary Mitchel, and she should know. Her training programs, books, columns, and coaching have helped countless corporations and organizations understand the value of treating everyone - from customers to competitors - with respect, compassion, and kindness. In Class Acts, she'll give you the skills you need to bring civility - and success - to your business life. You'll learn how to:

• Communicate correctly - and effectively - in all situations
• Disagree without being disagreeable
• Deal with public speaking and presentations
• Write and respond to email, handwritten notes, and letters
• Manager introductions and handshakes
• Contend with formal dinners and fancy restaurants
• Cope with a bullying boss or co-worker
• Handle the special needs of a multicultural workplace
• Use the most important words in business: Please; Sorry; Thanks