Managing Information and Human Performance

Drawing on his consulting experience and academic background, English applies behavioral principles to help managers optimize workplace processes. Building on his Phoenix Without the Ashes (1998) and Solving the People Puzzle (2001), he discusses organizational rationality traits deemed necessary for success. E.g., he views data and data analysis as great democratizers as vs. opinion-based decisions by top management. Annotation ©2004 Book News, Inc., Portland, OR