Positively Outrageous Service: New and Easy Ways to Win Customers for Life

In a leisure-starved world, customer attention and loyalty belongs to the business that makes shopping, dining or traveling an enjoyable experience. "Positively Outrageous Service" is an unexpected, out-of-proportion, highly involving experience that creates lifetime customer loyalty and compelling word of mouth. ..."Positively Outrageous Service" is a one-to-one marketing strategy where creativity and a touch of old-fashioned showmanship wow customers and win market share.