How to Kick Your Customer Service Up a Notch

Rosanne D'Ausilio, Ph.D., is revealing the secrets ' the secrets about stellar customer service. She knows great customer relationships begin with people, process, and technology. But Rosanne divulges the details, too ' the insider tips you need to know to vault your customer service up a notch and give your organization the edge over the competition. Rosanne has spent her career looking at the call center industry. When she speaks, her words carry wisdom and value. Her comments are clear and practical. And you get her best 101 tips from One Question for Your Customer——to Thinking Traps——to Employee Accountability.——If you don't have Rosanne's tips on your desk, you don't have top notch customer service at your company.