Excellence in the Emergency Department: How to Get Results

For years healthcare professionals believed creating excellence in Emergency Departments was next to impossible. Too many patients, a shortage of resources, and too few hours in the day add up to big challenges. Yet where there's a will-and a team of passionate, caring staff members-there's most definitely a way.

By implementing proven, evidence-based tools and techniques, leaders can overcome the excuses and create an ED where employees and physicians want to work and patients want to receive care. Excellence in the Emergency Department: How to Get Results explains how.

Stephanie Baker, RN, CEN, MBA, has created a resource filled with proven, easy-to-implement, step-by-step instructions to move your Emergency Department forward. These process improvement tactics are based on research Studer Group has done with more than 500 organizations.

The book will help you:

Implement tactics that provide measurable results within 90 to 180 days

Work smarter and more efficiently with the team you have in place right now

Reduce the incidence of patients who leave without being seen (LWOBS) for better service and higher revenue

Demonstrate the financial impact of tools and tactics in order to justify and acquire more resources

Communicate and work more effectively with ancillary and support departments

Reconnect your staff members (and yourself) to that all-important sense of passion and purpose

Put the book's tactics into practice and your ED will experience elevated staff performance, greater ownership and accountability, a calmer environment-and, of course, better clinical outcomes.