Service Design: 250 essential methods

We are immersed in services every day. We use the internet, we watch television, we travel on public transport, we shop, we drink coffee and eat at restaurants, we use government services, and we go to movies. In the United States employment in service industries has steadily risen from around 60% of the overall population in the 1950s to around 90% today. In most Western countries approximately 70% of GDP is currently generated by services. Service design has growing significance for designers. Service design requires new design skills. Services are not tangible and physical and services change over time. Design is no longer about only the aesthetics or surfaces of things. Today designers create diverse and complex experiences of products, services and spaces. This book details the skills needed by a designer to design services, experiences and systems of products and services.

Described in easy to understand language:
Some definitions of service design
History of service design
Types of services
Components of services
What differentiates services
Why do service design
Service touchpoints
The growth of the service economy
Postindustrial economies
What is Design Thinking
Process of service design
Around 250 Service design methods described step by step.

This book is an indispensable reference for:
Service designers, exhibit designers, design educators and students, visual communication designers, packaging and fashion designers, all types of designers
Architects, industrial designers, interior designers, UX and web designers,
Engineers and Marketing professionals
Executives and senior business leaders
Decision makers in R&D of products, services, systems and experiences
School teachers and school students