My Telephone Record Book: Your telephone call recording and follow up management workbook

If your organisation does not already have a process or procedure for recording or managing calls, such as a CRM (customer relationship management) database, this workbook is designed to help you record and manage your calls.

Each page allows you to record the date and key details of 5 calls:
• The caller's name,
• Their company,
• Their contact number,
• The time of the call, and
• The actions arising.