The Operational Tool Chest: The DNA to Successful Organizations

Through years of working within many different organizations, I realized all my roles depended on a recurring concept of policies & procedures. This was true no matter the organization, my position, or the industry. My experience ranged from technical support, technical field lead, project manager, support manager, business consulting, consulting management, account management and a few others.
In every organization, I encountered through these roles, there was never an overall owner of any of these processes. Each individual, group, or department was responsible for their own design and implementation of their policies & procedures. The entities developed their policies and procedures without consideration of what other groups or departments were doing. When there was a concern, it often resulted in a discrepancy and ultimate agreements to disagree.
After investigating a solution, I began to understand there was a role which solved this constant issue. Quickly I realized this was an often-misunderstood role. With this knowledge, I made it my mission to become an effective operations manager.