Business Etiquette Professionalism, Third Edition: Conduct Yourself With Confidence

The rules in business are more flexible than ever before. That means it's actually harder to know what's appropriate at any time. Fortunately the keys to conducting yourself at internal or client meetings, at home or oversees, are still understanding, kindness and courtesy. Make sure you know how to represent yourself and your company in any situation.

Business Etiquette ... Professionalism includes timeless advice about practices and behavior plus new information relative to the growing trend of informality in the workplace. Through it all you'll learn how to:

Present yourself impeccably

Engage people courteously one-to-one and in meetings

Master telephone and email etiquette

Maintain manners during a meal

Respect cultural differences