Conflict Management: Resolve Disagreement at Work

Whether it's in the form visible back biting or silent resentment, conflict in the workplace can take a devastating toll on productivity and morale. Managing interpersonal differences is essential to business and protects the emotional health of employees. Learn how to help others settle their differences and work constructively as individuals and groups with a common purpose.

Conflict Management presents common sense and proven practical techniques to minimize the negative effects of disagreement. You'll learn how to:

Confidently address conflict situations

Honor the legitimate viewpoints of each party

Head off escalation and retaliation

Improve communication to negotiate resolution