Advising in Austerity: Reflections on Challenging Times for Advice Agencies

Citizens Advice is a network of UK philanthropic agencies that provide free, authoritative advice to the populace on a number of subjects ranging from financial matters to legal issues. In an era where austerity measures and cutbacks are as dominant as they are today, how should these advice agencies go about their business? How can and should they make do—and serve the public—with less funding, to say nothing of worries of further cuts in the future? This book brings together a team of expert contributors, many of whom have worked in advice agencies themselves, to help map out approaches and plans for advisors in these difficult times.