The Twelve Steps to Customer Trust

Twelve Steps To Customer Trust is both a reference and work book, born from years of successful coaching by its author, Rick Doran. In the last decade, Rick's Twelve Steps To Customer Trust workshops have invigorated seasoned managers and frontline employees from a variety of industries, in their quest to attract and retain customers. "Compelling trust is the highest form of human motivation."-Stephen R. Covey, Author The listening paradigm was of most value to me.- Ken Ritchie,Vice President, Workingmens ONB Bank "The Twelve Steps to Customer Trust gives us the foundation we need to lead our sales staff." - Pete Molloy, Co Owner, Jobsite Supply "I walked away with enhanced communication skills to better build trust with my customers."- Melanie Thurston, Manager, Allstate The Twelve Steps to Customer Trust Rick Doran"The 12 steps enabled our company to put our 'customer fi rst' attitude into practice. The 12 steps strengthened our relationships both with our customers and ourselves."-Brian Buckley, President, COO, N.P.C "The Twelve Steps to Customer Trust provide a great foundation for building relationships with your customer and positioning your company for long term success"-Tracy Mills, President, Interactive Digital Solutions