The Positive Coach Approach: Call Center Coaching for High Performance

The Positive Coach Approach is truly unique in that it provides a clearly charted course of action. It’s a course for anyone charged with the task of improving call center performance in the form of customer satisfaction, increased sales, shorter call times, and greater employee satisfaction. This book is a teaching guide that will lead you through what to do, why to do it, and how to do it.

This method of coaching eliminates:

   - Stress on coaches and agents

   - The need for constructive criticism

The Positive Coach Approach is:

   - A proven way to get more and better results

   - A kinder approach to performance improvement