Introduction to Reference Work in the Digital Age

Reference librarians are facing a new information environment that challenges the very nature of their profession. Janes (library and information science, U. of Washington), writing for students new to the field as well as seasoned professionals faced with new technologies, introduces the theory and practices of reference librarianship, explaining how librarians meet the information needs of communities, the processes of mediation and searching, the impact of the new technologies, and the institutionalization of information services. Annotation ©2003 Book News, Inc., Portland, OR