Using Benchmarking, Needs Assessment, Quality Improvement, Outcome Measurement, and Library Standards: A How-To-Do-It Manual with CD-ROM

Evaluation tools are an essential part of improving service and proving the library's value. This easy-to-understand how-to outlines the use of five of the most important and popular methods of evaluation:
• Needs assessments
• Performance improvements
• Benchmarking
• Library standards
• Outcome measures Each chapter includes step-by-step guidance for defining goals, staffing the project, developing a timeline, collecting data, analyzing findings, and sharing results. The five different methods are illustrated with real-world examples, showing what libraries evaluated and how findings helped change their organization. Invaluable managerial tools including checklists, forms, worksheets, and more — all reproducible from the CD-ROM — help you implement the methods easily and affectively. Managers in all types of libraries will find this an informative and practical resource for improving their organization.