The Art & Skill of Dealing with People: How to Make Human Motivation Work for You on the Job

THE ART & SKILL OF DEALING WITH PEOPLE employs Brandon Toropov's unique theoretical tool, The Four Mindsets, to understand human behavior in the workplace, and goes on to apply this understanding to the following topics:

• Making Human Motivation Work For You
• Listening at All Levels
• Dealing with Subordinates
• Dealing with Peers
• Dealing with Superiors
• Dealing with Clients and Customers
• Dealing with the Media and the Public
• Dealing with Outside Vendors
• Managing Conflict
• Winning the Results You Need from Groups
• Nurturing Yourself and Mastering Long-Term Leadership Skills

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