Building Profit Through Building People: Making Your Workforce the Strongest Link in the Value-Profit Chain

With over 20 years each of developing and implementing programs that develop people as a source of competitive advantage, the authors of Building Profit through Building People give you tried-and-true, real-life tools and examples to help improve the bottom line by focusing on the vital links between employee, customer, and shareholder/stakeholder satisfaction. This book: reviews the theory of the value-profit chain (VPC), lays out a step-by-step blueprint to link people and profit, demonstrates how to evaluate progress toward goals at critical links in the VPC, gives you tools to build loyalty among your customers and your employees, shows how to share "best practices" among your managers and executives, shows exactly how a strategic HR effort works and can be structured-and how that effort contributes to corporate success.

About the Author:
Ken Carrig is an executive vice president and chief administrative officer of SYSCO Corporation and was global vice president of human resources at Continental Airlines

About the Author:
Patrick M. Wright is Professor of Human Resource Studies and Director of the Center for Advanced Human Resource Studies, School of Industrial and Labor Relations, Cornell University