Discover SAP CRM

Do you want a sound insight into all of the functional and technical aspects of mySAP CRM? Furthermore: Would you like to learn more about modern CRM concepts and about how SAP has channeled these concepts into a software solution? Are you also interested in the future development of CRM? Then you should read this unrivaled book. The authors know what they are talking about. They were and still are, involved with the development of mySAP CRM. Expertise is combined with an ability to present the subject matter clearly.